Meet Us at Phocuswright, Florida - 2023

Meet Us at Phocuswright, Florida - 2023

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Sharlet Rajeeva

Director of Customer Success

Sharlet Rajeeva joined ZentrumHub as Director of Customer Success in July 2022 and oversees customer support, onboarding and customer relations. She brings over a decade of rich experience and expertise in handling various types of customers. Prior to ZentrumHub, she led the customer support team at WNS, where she helped set up the Customer Delight organization. It focused on post-sales customer lifecycle management, including retention and upsells.
With a proven track record of leading high-performing teams, she has successfully managed to catch the nerve of the customer and solve the issues strategically. Sharlet’s dedication to customers’ success is seen by her effective communication with clients, optimized team processes, and proactive performance management to meet and exceed customer expectations. Her dedication to quality, compliance, and continuous improvement is evident in her role as the driving force behind day-to-day operations. Sharlet’s leadership carries a culture of excellence, making her an invaluable asset to the team and a key contributor for customers’ satisfaction and success in travel industry.
Sharlet Rajeeva Director of Customer Success at ZentrumHub